Primary Care Services - FAQs

Rezilient provides comprehensive primary care, which is the medical care you need before you might need to see a specialist or before you need to go to a hospital. 
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As your primary care providers, Rezilient will address your essential health needs by: focusing on prevention and screening; working with you to plan for your health; being a secure, comprehensive and accurate hub for your medical records; coordinating your tests, treatments, specialist visits and hospitalizations; providing empathetic, plain-spoken advice; leveraging the latest medical research and technology to get or keep you healthy. 

Women face a special set of health needs. Our primary care physicians are trained in many areas of women's health and can offer guidance and counseling on birth control, breast cancer screening and menopause. And of course we work closely with many of the best OB/GYN specialists in the area, should you ever need a referral.

Our goal is to provide transgender and non-binary patients with gender-affirming service and evidence-based care with an individualized approach to meet your personal goals and needs.

All staff are required to treat any information about a patient’s sexual orientation, gender identity or transgender status as confidential patient information, unless the patient has given written permission to share this information.

We make it easy to request and renew prescriptions. When you have an appointment either in a CloudClinic or by telehealth, your provider will assess your proper course of treatment. If a prescription is required, we can send a prescription electronically to the pharmacy of your choice for you to pick up there.

Our primary care providers can address a wide range of urgent and acute concerns. Because we offer same-day appointments and 24/7 virtual appointments, we're a great option for urgent needs.

If your employer is paying your membership fee as part of your benefits package, you only need to pay your co-pay for each visit and for any prescriptions your physician orders.

The quality of your care is our highest priority and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, contact us and we’ll do our best to fix it.

We accept all major insurance plans offered by Blue Cross Blue Shield, Aetna, Cigna, Humana, and United Health Care.

A co-pay is a fixed amount the you pay for medical services. The remaining balance is paid by your insurance company. Co-pays can vary within the same plans, depending on the service provided.

A deductible is a fixed amount you must pay each year before your health insurance benefits begin to cover the costs. After your deductible has been met, you typically pay coinsurance - a percentage of the total costs - for any services that are covered by the plan.

Rezilient offers our members on-site lab services at any of our CloudClinics. Our staff will draw your blood and collect other specimens in an anxiety-free, private environment. Your physician will order the specific tests you need based on your age, your overall health and health history, and the amount of time since your last set of tests.

Insurance plans vary, and your coverage depends on your specific policy. While most tests are covered by insurance, you may want to contact your insurance provider to confirm before having your test done.

See our Privacy Policy for in-depth information.