What happens at a Rezilient CloudClinic?

If it’s your first appointment with Rezilient or you’re just curious about how it works, here’s everything you need to know about what to expect when visiting a Rezilient CloudClinic – from signing up to walking out the door with a dedicated care plan. 

Step 1: Activate your benefit

Before you can book your first appointment, you’ll need to activate your Rezilient Health benefit. Good news: this only takes about two minutes.

• Go to the link provided to you in our marketing communications or ask your employer for the URL (your URL is unique to your organization’s health plan)
• Enter the activation code listed on the landing page
• Follow the simple prompts to register

This benefit is provided by your employer at no cost to you and covers you and your dependents (ages 7+). That means no copays, no deductibles, and no out-of-pocket expenses for any Rezilient-provided service.

Step 2: Schedule your appointment

Once you’re registered, you can book your first visit in just a few clicks. Use the Rezilient platform to browse available appointment times. Our live schedule ensures your appointment is instantly confirmed. We offer same-day and next-day availability at CloudClinics, so you can get care when you actually need it. 

‍Step 3: Complete your intake

After booking, you’ll be prompted to complete a brief intake form (about 8 minutes) to help your provider prepare. The more we know ahead of time, the more personalized and efficient your appointment will be. 

‍What to expect at your CloudClinic visit

So, what exactly is a CloudClinic?

It’s a new kind of doctor’s office, designed to combine in-person support with virtual flexibility. That means your provider is beamed into the exam room via high-quality video, while a Rezilient medic is there in person to assist with physical exams and procedures. 

Here’s how your visit will go. 

1. You’ll check in at the front desk

Just like a traditional appointment, but faster. You’ll be greeted by a Rezilient medic and brought to your private, high-tech exam room almost immediately.

2. Meet your care team

A Rezilient medic will get you set up and start the visit. Then your provider will join via secure video to walk through your concerns, symptoms, and medical history. 

3. Receive a hands-on exam

With the help of advanced digital tools, your provider can examine your ears, throat, lungs, heart, skin, and more. All with a medic assisting in the room. 

The best part is: because our clinic tools are all connected to our video platform, you’ll see everything your provider sees in real time. Ever seen your eardrum or that weird mole on your arm in HD? In the CloudClinc, you will, for more transparency into your healthcare decision-making.

4. Get real-time answers

Because your provider and medic work together at the moment, you’ll leave with answers, a treatment plan, and next steps. Whether that’s a prescription, follow-up, lab work, or a referral. 

After your appointment

Your care doesn’t stop when you walk out the door. 

Message your care team anytime

Got a follow up question? Need a prescription refill? You can message your provider or care coordinator right through the platform, 24/7. Most questions are answered within a few hours. 

Easy referrals and specialist support

If you need speciality care, Rezilient can send consults to our trusted network of specialists, often getting a diagnosis and treatment plan back in just 4-6 hours.

If your Rezilient provider ordered labs or an in-person specialist visit outside of Rezilient, your provider or care coordinator will check-in with you to see how that appointment went or remind you to schedule the visit if you haven’t already.

Access your records

Your patient portal is your one-stop place for visit summaries, lab results, and future appointments.

‍When should you book a CloudClinic visit?

Anytime you need care that involves a physical exam or testing. Concerns such as: 

• Ear pain, sinus infection, or flu symptoms
• Skin conditions or rashes
• Annual wellness checkups
• Blood pressure or diabetes monitoring
• Preventive screenings

For simpler issues, you can always choose a virtual telehealth visit. Find out more about how to get the care you need here.

You deserve healthcare that works for you

At Rezilient Health, we’re on a mission to reinvent traditional healthcare. That means longer appointment times, same-day availability, zero surprise bills, and a care team that’s here for you.