Behind the scenes: How Rezilient helps you navigate your care

When you think about your healthcare, you probably picture the moments you spend with your provider asking questions, getting answers, maybe walking out with a prescription or a referral. What you don’t see is everything happening behind the scenes to make sure your care runs smoothly. 

At Rezilient, we call this care navigation and care coordination. It’s the support system that makes your healthcare easier, less stressful, and more connected.

‍What is care navigation?

Think of care navigation as your starting point. When you have a question or need help, our navigation team is there to guide you. They’re experts at helping you understand your Rezilient benefit and getting you to the right place, fast. 

That can mean: 

• Scheduling your in-person or virtual appointment
• Answering quick questions about your care or benefit
• Helping with medication refill requests
• Directing you to in-network labs, imaging, or specialists

Instead of calling around or waiting on hold with your insurance company, you have a real person at Rezilient who makes sure you know where to go next.

‍What is care coordination?

Once you’ve started your care, coordination keeps everything connected. This is where our clinical team steps in, making sure your follow-up care, referrals, and treatment plans all line up. 

Our care coordinators:

• Manage referrals to specialists and external providers
• Help with lab work, imaging, procedures, and testing
• Work with your insurance for prior authorizations
• Keep you updated every step of the way

Their job is to take the stress out of juggling multiple appointments or wondering what comes next. You don’t have to figure it all out on your own. We’re here with you from start to finish.

‍Why it matters to you

Healthcare can feel complicated, but it doesn’t have to be. With Rezilient, you have a team working behind the scenes to: 

• Save you time by shrinking wait times for urgent appointments
• Save you money by steering you toward in-network providers and services
• Make sure you’re getting the best care possible by ensuring those providers and services are high quality
• Give you a peace of mind by keeping communication open and clear

We believe you should be able to focus on your health — not paperwork, phone calls, or chasing down test results.

Your care, made simple

Every time you schedule an appointment, get a prescription filled, or follow up on a referral, care navigation and coordination are at work. It’s part of what makes Rezilient different: your care is seamless, connected, and centered on you.

Because when healthcare works behind the scenes, you can stay focused on what matters most: feeling your best.

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